REFUND POLICY (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Room 2302, Building 1, Oriental Plaza, No. 1072 Jianshe Road, Nanhu Street, Luohu District, Shenzhen, Guangdong, China.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You must ship all items to Room 2302, Building 1, Oriental Plaza, No. 1072 Jianshe Road, Nanhu Street, Luohu District, Shenzhen, Guangdong, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Welcome to SatuBrown
- SatuBrown is focused on beauty products.
- We've aligned the entire team around one mission to give consumers highly desirable products that are useful and we create products that are made with advanced technologies and formulas that are proven to safely and effectively work for you.
- We make sure that each product takes care of your beauty problems at the source. They are specially crafted to bring impressive results with continued use.
In general, orders typically process within 24 hours and transit time is typically 3-10 days.
2. HOW DO I TRACK MY ORDER?
We've actually made this super simple! You can click here to see the status of your order.
3. HOW DO I RETURN SOMETHING?
Please refer to our Returns Policy. Besides, SATUBROWN cannot accept returned products that have been man-made damage.
4. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from SATUBROWN. Coupon code cannot be used for orders already placed.
5. What if the products I received is damaged or missing items?
Please refer to our Returns Policy. Besides, We cannot accept returned products that have been used or man-made damage. You must report damage or missing items within 3 business days of receipt by contacting us at email@example.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.
6. WHAT HAPPENS IF AN ITEM IS ON BACKORDER?
In rare cases, you have not received the products for more than 10 days. Please contact firstname.lastname@example.org and we will deal with it immediately.
7. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Our checkout page accepts Visa, Mastercard, Discover, American Express, and Paypal as forms of payment.
8. WHY DID I PAY FOR SEVERAL DAYS WITHOUT A TRACKING NUMBER?
Normally, we will send it out within 2 working days, and the transport time will be 3-10 days.
Which does not contain your payment reach our account of the time, usually 10 minutes will arrive at our account, but does not exclude the special circumstances this process needs a few days, depending on the credit card payment platform (Stripe and PayPal) into account.
And please review the product page for the products you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory.